Cancellation & Refund Policy

1. Subscription Service Model

We Secure Live operates professional remote CCTV monitoring on a recurring subscription service contract (monthly, quarterly, or annual billing cycles). Dedicated command center human bandwidth and shift operator rosters are allocated in advance for each active client account.

2. Service Cancellation Notice

• Notice Period: Clients wishing to terminate or pause remote monitoring services must provide written notice (via email or written letter) at least 30 days prior to the next billing cycle.
• Effective Date: Monitoring coverage continues until the last day of the currently paid billing period.

3. Refund Guidelines

• Monitoring Subscriptions: Service fees paid for active or ongoing monitoring cycles are non-refundable, as operator shift allocation and command center capacity are pre-committed.
• Hardware & Turnkey Installation: Custom-ordered physical security hardware (IP cameras, PoE switches, NVRs, horn speakers, cabling) once installed and configured on-site is non-refundable. Standard hardware manufacturer warranties apply.
• Pre-Activation Withdrawals: If a client cancels before stream connection or site audit initiation, any unutilized advance balances may be refunded after deducting administrative assessment costs.

4. Requesting Account Changes

To submit a cancellation, pause, or upgrade request, contact our billing operations desk: