1. Scope of Services
We Secure Live provides proactive, remote CCTV video monitoring services, real-time threat detection, live voice challenges via two-way IP horn speakers, siren activation, and client incident notification.
Remote monitoring services are operational during the agreed hours specified in the client service agreement (e.g. 24/7 Monitoring or Night Monitoring).
2. Client Technical Responsibilities
The client is solely responsible for:
- Maintaining high-speed, continuous, uninterruptible broadband upload bandwidth at the monitored facility.
- Ensuring cameras, network video recorders (NVR/DVR), routers, and talkdown speakers have continuous electrical power backup (UPS/Inverter).
- Ensuring camera optical lenses are unobstructed by dust, foliage, spiderwebs, or physical barriers.
- Providing accurate and updated emergency contact phone numbers for the Escalation Matrix.
3. Service Limitations & Disclaimer
We Secure Live is a remote surveillance deterrent service. We are not an insurance provider and do not provide physical guarding or guaranteed on-site physical intervention.
We Secure Live shall not be liable for losses or damages caused by internet service provider outages, power failures, cellular network disruptions, extreme weather blinding camera lenses, or delayed response by local police or keyholders.
4. Booking & Quotes
Submissions made through the website booking form represent initial quotation and site assessment requests. No financial transactions or binding contracts are executed through the public website without a signed service agreement.
5. Governing Law & Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in Indore, Madhya Pradesh, India.